Shipping Policy
At FOLIGAIN® Australia, we’re committed to getting your order to you as quickly as possible. Most orders are processed within one business day and shipped from our Brisbane warehouse.
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Orders placed Monday to Friday before 9:00am AEST are shipped the same day.
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Orders placed after 9:00am will begin processing and ship the next business day.
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Orders placed on weekends or public holidays will be processed on the following business day.
We’ll send you a confirmation email with tracking details once your order is on its way.
Shipping Times
We proudly deliver throughout Australia and New Zealand. Shipping rates are calculated based on order weight, and delivery times vary depending on your selected method at checkout. Most customers receive their orders within the estimated timeframes outlined below.
|
Region |
Estimated Delivery Time |
Courier |
Shipping Costs |
|
Australia |
Standard: |
AusPost |
Spend over $80: Spend under $80: |
|
New Zealand |
Standard Free: |
AusPost |
Spend over $100: Spend under $100: |
Please note that delivery times are estimates only. FOLIGAIN® Australia is not responsible for delays caused by courier services, public holidays, or severe weather conditions.
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number and a direct tracking link. Tracking updates may take up to 48 hours to appear, especially for orders placed over the weekend.
You can also Track Your Order anytime by entering your order details to see the latest tracking updates.
Order Changes & Cancellations
There’s only a short window to make changes or cancel an order before it ships. Contact our customer service team immediately at sales@foligainaus.com or via our Contact Us form. We’ll do our best to help, but changes can’t be made once a shipping confirmation is sent.
Incorrect Addresses
Please ensure your delivery details are entered correctly at checkout. Orders shipped to an incorrect address due to customer error are non-refundable. If your parcel is returned to our warehouse, we’re happy to resend it; however, reshipping costs will be the responsibility of the customer.
Paid Shipping Refunds
Shipping fees are non-refundable, except in cases where the issue is confirmed to be an error on our part. Please note that courier delays, public holidays, or weather disruptions are beyond our control. For more information, refer to our Returns & Refund Policy.
